1. Who should I contact if I have a question or suggestion about the program?
Please see your store associate or contact our Loyalty team here at corporate via email or phone (loyalty@fasmart.com or 1-800-621-1013 X1219)
2. How are the points I earn from in-store and gasoline purchases used?
The points are used to determine your membership level in the FastBack rewards program. Silver level members acquired 0-499 points in one month, Gold 500-1,499 and Platinum 1,500+.
3. What can I earn as a FastBack rewards member?
Our motto is “Better Rewards on Everyday Items”. All FastBack rewards members are eligible for a variety of better in store discounts, free products and chances to win Grand Prize Giveaways. Some examples include free coffee, fountain, hot dogs, rotisserie chicken and much much more through our club program. As a Gold or Platinum member you are also eligible for “Cents Back” and “Monthly Rewards” including more free products and deeper discounts.
4. What exactly is “Cents Back” and how do I earn it?
“Cents Back” is a monthly reward earned by Gold and Platinum members. Gold members accrue $0.02 cents per gallon purchased and Platinum members accrue $0.04 per gallon. On the first of every month your rebate is issued based on your total gallons purchased from the previous month. This rebate can be used for anything inside or outside the store (exclusive of Tobacco, Alcohol, lottery and Money Order)! It is our gift to you for being a valued member of our program.
5. How do I receive my rewards?
Come on in to the store and swipe your tag on the FastBack Rewards printer to see what you have earned!
6. When do I need to swipe my tag?
Always swipe your tag at the pump while you are fueling. Inside the store you will need to swipe after your transaction is complete and the red light comes on the tag reader next to the register.
7. What can I earn points for?
You earn points for everything you purchase with the exception of gift cards, phone cards, prepaid services, lotto, tobacco, smokeless tobacco and money orders. You earn 20 points for every dollar you spend in the store and 10 points for every gallon of gas you purchase!
8. Can I swipe my tag for other customer’s purchases?
No, you can only accrue points for purchases made by the registered account holder. All other swipes are determined fraudulent and can cause the tag to be deactivated.
9. What do I do if my tag is lost or damaged?
If you have lost your tag or it is no longer working you can go to your nearest Fas Mart/Shore Stop and fill out an Exception Report. The store can then issue you a new tag and send your Exception report to corporate for processing (please allow 2-3 weeks for completed account merge). You can still use your new tag as soon as you receive it. You also have the option of emailing us here at corporate at Loyalty@fasmart.com and our Loyalty team will process and mail you a new tag. If you choose to email us here at corporate we will need your old tag number to complete.
10. What do I do if I feel my points were not recorded for a purchase?
Please always allow 24 hours for points to be credited to your account. If you still have not received credit after 24 hours you can have a store cashier fill out an Exception report. We will need a copy of your receipt in order to process your request along with your Customer ID #. You can also fax in a copy of your receipt along with your Customer ID # to 804-559-9308 Attn: Loyalty Associate.