Responsibilities:
Models good customer service and acts as a positive role model for excellent customer service practices.

Trains and empowers employees to provide excellent customer service.

Resolves customer complaints in a courteous, businesslike and timely manner.

Provides DM or Field Support Manager with current and future hiring needs.

Uses recruitment techniques to attract potential new employees.

Utilizes all tools for selection process when hiring for the store

Ensures new deli employee is trained properly.

Conduct regular meetings with Store Manager and employees to enhance communication and teamwork. Conducts regularly scheduled employee performance reviews and discussion.

Prepares work schedule and post in advance

Provides clear and consistent direction and expectation to employees

Establishes written job assignments

Ensures foodservice area, equipment, and utensil cleanliness meet company and health regulations standards.

Ensures all equipment is maintained in good working order

Ensures all employees adhere to dress code, appearance,and health requirements

Provides timely motivational feedback and coaching to employees

Counsels and documents employees as necessary in a timely and appropriate manner

Monitors orders to insure in-stock efficiency.

Reviews fresh food forecasting to ensure maximizing of sales while maintaining acceptable food cost

Trains and develop employees including Assistant Cafe Manager

Reviews management reports and takes appropriate action to insure balanced inventories.

Verifies deliveries to ensure accuracy of order.

Ensures quality and freshness of products through proper rotation, ordering, and proper monitoring of codes and temperatures.

Ensures accurate and visible pricing of products.

Merchandises product according to guidelines or layout.

Ensures products are made according to recipe and portion

Ensures proper signage and price point is displayed

Ensures promotional signage is posted timely

Promotes sales through suggestive selling and sampling

Provides feedback to Store Manager, District Manager, Merchandising Department; and other personnel as appropriate on sales, food cost and profit opportunities. Supplies accurate competitive information to departments.

Ensures appropriate state, local, or company guidelines and health regulations are followed (including required records).

Adheres to government regulations (ADA, Environmental, Wage and Hour, EEO guidelines.)

Ensures the timely and accurate completion of all daily, weekly, and monthly paperwork (deli inventories, price changes)

Ensures all employees follow inventory control procedures.

Ensures all safety and security procedures are followed.

Controls labor within established guidelines

Manages food cost and other expenses within established guidelines.

Maintains Cafe Manual and ensures all training materials are accurate

Operates Cafe within established hours

Job Requirements:
21 years of age or older
Ability to read, write, speak, and understand English
Basic math skills (addition, subtraction, division, and multiplication)